Terms of Service
ACCEPTANCE OF TERMS
Welcome to STAYFLIX. By accessing or using our platform, you
agree to be bound by these Terms of Service ("Terms"), our
Privacy Policy, and all applicable laws and regulations.
If you do not agree with these Terms, do not use STAYFLIX.
1.1 WHO CAN USE STAYFLIX
You must be:
At least 18 years old
Legally able to enter into binding contracts
Not prohibited from using our services under applicable law
If you use STAYFLIX on behalf of a business, you represent that
you have authority to bind that business to these Terms.
DESCRIPTION OF SERVICE
2.1 WHAT STAYFLIX PROVIDES
STAYFLIX is a software platform that enables vacation rental
hosts ("Hosts" or "you") to:
Create branded booking websites for their properties
Accept direct bookings from guests
Process payments through Stripe
Manage availability calendars
Communicate with guests
2.2 WHAT STAYFLIX DOES NOT PROVIDE
STAYFLIX is a technology platform only. We do not:
Own, operate, or manage any properties
Act as a real estate broker or agent
Guarantee bookings or guest behavior
Provide insurance or liability coverage
Verify guest identities
Resolve disputes between Hosts and guests
Provide legal, tax, or financial advice
You are solely responsible for your hospitality business,
properties, guest relationships, and compliance with all
applicable laws.
ACCOUNT REGISTRATION
3.1 CREATING YOUR ACCOUNT
To use STAYFLIX, you must:
Provide accurate, complete, and current information
Maintain the security of your account credentials
Promptly update any changes to your information
Accept responsibility for all activity under your account
3.2 ACCOUNT SECURITY
You are responsible for:
Maintaining the confidentiality of your password
All activities that occur under your account
Notifying us immediately of unauthorized access
We are not liable for losses caused by unauthorized use of
your account.
3.3 ONE ACCOUNT PER USER
You may only create one account. Multiple accounts may be
terminated without refund.
SUBSCRIPTION AND PAYMENT
4.1 PRICING
Current pricing is available at stayflix.io/pricing. Prices
are subject to change with 30 days' notice to active
subscribers.
Founding Members who join during the initial launch period
lock in their pricing for life, as specified at time of
signup.
4.2 BILLING
Subscriptions are billed monthly or annually in advance
Payment is processed through Stripe
Fees are non-refundable except as required by law
You authorize us to charge your payment method
4.3 PAYMENT PROCESSING
All guest payments on your booking website are processed
directly through Stripe . STAYFLIX does not:
Handle guest payments
Take commission on bookings
Have access to guest payment information
Bear responsibility for payment disputes
You are responsible for:
Maintaining a valid Stripe account
Complying with Stripe's Terms of Service
Resolving payment disputes with guests
Paying applicable taxes on your bookings
4.4 LATE PAYMENTS
If payment fails:
We will attempt to re-charge your payment method
Your account may be suspended after 7 days
Your account may be terminated after 30 days
You remain liable for all unpaid fees
4.5 REFUND POLICY
Subscription fees are non-refundable except:
Within 14 days of initial signup (money-back guarantee)
If we fail to provide the service as described
As required by applicable law
For refund requests: hello@stayflix.io
YOUR RESPONSIBILITIES AS A HOST
5.1 PROPERTY LISTINGS
You represent and warrant that:
You have legal authority to list and rent your properties
All property information is accurate and current
Photos and descriptions are truthful and not misleading
Pricing and availability are accurate
You comply with all local laws and regulations
5.2 LEGAL COMPLIANCE
You are solely responsible for:
Obtaining necessary licenses and permits
Paying all applicable taxes
Complying with zoning and short-term rental laws
Meeting safety and building code requirements
Carrying appropriate insurance
Complying with fair housing and anti-discrimination laws
5.3 GUEST RELATIONSHIPS
You are solely responsible for:
Screening and accepting guests
Property condition and cleanliness
Guest safety and security
Providing advertised amenities
Resolving disputes with guests
Handling cancellations and refunds
Guest communications and support
5.4 PROHIBITED LISTINGS
You may not list properties that:
You do not have legal authority to rent
Violate local laws or regulations
Are unsafe or uninhabitable
Are used for illegal activities
Discriminate based on protected characteristics
INTELLECTUAL PROPERTY
6.1 STAYFLIX INTELLECTUAL PROPERTY
All content, features, and functionality of STAYFLIX, including:
Software and code
Design and layout
Logos and trademarks
Text and graphics
are owned by STAYFLIX or its licensors and protected by
copyright, trademark, and other intellectual property laws.
You may not:
Copy, modify, or distribute our software
Reverse engineer or decompile our platform
Remove copyright or trademark notices
Use our trademarks without permission
6.2 YOUR CONTENT
You retain ownership of all content you upload to STAYFLIX:
Property photos and descriptions
Business name and logo
Guest data collected through your booking site
By using STAYFLIX, you grant us a license to:
Host and display your content
Process and store your data
Backup and secure your information
Use anonymized data for analytics
This license ends when you delete your account, except for:
Backup copies (deleted within 90 days)
Anonymized analytics data
6.3 GUEST DATA
Guest data collected through your booking website (names,
emails, booking details) belongs to you. You must:
Handle guest data in compliance with privacy laws
Maintain appropriate security measures
Use data only for legitimate business purposes
Obtain necessary consents from guests
PROHIBITED ACTIVITIES
You may not use STAYFLIX to:
7.1 ILLEGAL ACTIVITIES
Violate any local, state, national, or international law
Facilitate illegal activities at your properties
Engage in fraud or deceptive practices
7.2 HARMFUL CONTENT
Upload malicious code, viruses, or malware
Publish false, misleading, or defamatory content
Violate intellectual property rights of others
Share inappropriate or offensive content
7.3 PLATFORM ABUSE
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our services
Use automated tools to access our platform (without permission)
Create multiple accounts to circumvent restrictions
Resell or redistribute our services without authorization
7.4 DISCRIMINATION
Discriminate based on race, religion, gender, disability,
sexual orientation, or other protected characteristicsViolate fair housing laws
SERVICE AVAILABILITY
8.1 UPTIME
We strive to provide reliable service but do not guarantee:
Uninterrupted or error-free service
Zero downtime or maintenance windows
Compatibility with all devices or browsers
8.2 MAINTENANCE
We may temporarily suspend service for:
Scheduled maintenance (with advance notice when possible)
Emergency maintenance or security updates
Technical issues or outages
8.3 THIRD-PARTY SERVICES
STAYFLIX relies on third-party services (Stripe, hosting
providers, email services). We are not responsible for their
failures or downtime.
DISCLAIMERS AND LIMITATION OF LIABILITY
9.1 WARRANTY DISCLAIMER
STAYFLIX IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:
Merchantability or fitness for a particular purpose
Non-infringement of third-party rights
Uninterrupted or error-free operation
Accuracy or reliability of content
Results or outcomes from using the service
9.2 LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAYFLIX AND ITS
OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE
LIABLE FOR:
Indirect, incidental, or consequential damages
Lost profits, revenue, or business opportunities
Loss of data or business interruption
Damages arising from third-party services
Guest disputes or property damage
Legal violations or regulatory fines
Any damages exceeding the amount you paid us in the
12 months before the claim
This limitation applies even if we were advised of the
possibility of such damages.
9.3 EXCEPTIONS
Some jurisdictions do not allow limitation of certain
warranties or damages. In such cases, our liability is
limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless STAYFLIX
and its officers, directors, employees, and agents from any
claims, losses, damages, liabilities, and expenses (including
legal fees) arising from:
Your use of STAYFLIX
Your property listings and rentals
Your violation of these Terms
Your violation of any laws or regulations
Guest disputes or injuries
Property damage or accidents
Infringement of third-party rights
Your content or data
TERMINATION
11.1 TERMINATION BY YOU
You may cancel your account at any time through your account
settings or by contacting hello@stayflix.io.
Cancellation is effective at the end of your billing period
No refunds for partial months (except initial 14-day guarantee)
You remain responsible for unpaid fees
11.2 TERMINATION BY US
We may suspend or terminate your account immediately if:
You violate these Terms
Your payment fails repeatedly
You engage in prohibited activities
Required by law or regulatory authorities
Your account is inactive for 12+ months
Upon termination:
You lose access to your account and booking website
Your booking website goes offline immediately
You must download your data within 30 days
We may delete your data after 90 days
11.3 EFFECT OF TERMINATION
After termination:
All license rights granted to you end immediately
You must cease using STAYFLIX
Provisions that should survive (liability, indemnification,
disputes) remain in effect
DISPUTES AND GOVERNING LAW
12.1 GOVERNING LAW
These Terms are governed by the laws,
without regard to conflict of law principles.
12.2 DISPUTE RESOLUTION
Before filing any legal claim, you agree to:
Contact us at legal@stayflix.io
Describe the dispute in detail
Attempt good faith resolution for 60 days
[If you want to include arbitration clause, add here]
12.3 JURISDICTION
For disputes not resolved through the above process, you agree
to the exclusive jurisdiction of courts in USA.
12.4 CLASS ACTION WAIVER (CONSULT LAWYER)
You agree to resolve disputes individually, not as part of a
class action, collective action, or representative proceeding.
CHANGES TO TERMS
13.1 RIGHT TO MODIFY
We may update these Terms at any time. Changes become effective:
Immediately for new users
30 days after notice for existing users
13.2 NOTIFICATION
We will notify you of material changes via:
Email to your registered address
Notice on our website
In-app notification
13.3 CONTINUED USE
Your continued use of STAYFLIX after changes means you accept
the updated Terms. If you disagree, you must stop using STAYFLIX
and cancel your account.
GENERAL PROVISIONS
14.1 ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and any additional
terms, constitute the entire agreement between you and STAYFLIX.
14.2 SEVERABILITY
If any provision is found unenforceable, the remaining provisions
continue in full effect.
14.3 WAIVER
Our failure to enforce any provision does not waive our right to
enforce it later.
14.4 ASSIGNMENT
You may not assign or transfer these Terms without our consent.
We may assign these Terms without restriction.
14.5 NO THIRD-PARTY BENEFICIARIES
These Terms do not create rights for any third parties.
14.6 FORCE MAJEURE
We are not liable for delays or failures caused by circumstances
beyond our reasonable control (natural disasters, war, pandemics,
internet outages, etc.).
14.7 RELATIONSHIP
Nothing in these Terms creates a partnership, joint venture,
employment, or agency relationship between you and STAYFLIX.
14.8 NOTICES
Legal notices to STAYFLIX must be sent to:
Email: legal@stayflix.io
We will send notices to the email associated with your account.
DEFINITIONS
"STAYFLIX," "we," "us," "our" refers to GENNEX
"Host," "you," "your" refers to users who create accounts
"Guest" refers to individuals who book through Host websites
"Service" or "Platform" refers to the STAYFLIX software and services
"Content" refers to text, images, data, and other materials
"Stripe" refers to Stripe, Inc., our payment processor
CONTACT INFORMATION
For questions about these Terms:
General Inquiries: hello@stayflix.io
Legal Matters: legal@stayflix.io
Support: support@stayflix.io
Mailing Address:
GENNEX
Wyoming
USA
BY USING STAYFLIX, YOU ACKNOWLEDGE THAT YOU HAVE READ,
UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
© 2025 STAYFLIX. All rights reserved.